Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

When you order a custom song or use our services, we may collect:

Your name and contact details (email, phone, WhatsApp).

Order details (your story, lyrics, song themes, preferred style).

Payment information (processed securely by trusted third-party providers).

Website usage data (via cookies and analytics).

2. How We Use Your Information

We use your information to:

Create and deliver your custom song.

Process payments and send order confirmations.

Communicate with you about your order.

Improve our services, website, and marketing.

Comply with legal requirements.

3. Sharing of Information

We do not sell or rent your personal information.

We may share data only with trusted service providers who help us operate (e.g., payment processors, website hosts). These providers are required to keep your information safe.

4. Cookies & Tracking

Our website may use cookies, Google Analytics, and Facebook Pixel to track visitor behaviour and improve our services. You can adjust your browser settings to refuse cookies if you prefer.

5. Your Rights

You have the right to:

Access the personal information we hold about you.

Request corrections or updates.

Ask us to delete your personal data (unless we are legally required to keep it).

You can exercise these rights anytime by contacting us at [Your Email Address].

6. Data Retention

We keep your personal data only as long as necessary to:

Deliver your order.

Comply with legal or tax obligations.

Resolve disputes or enforce agreements.

7. Data Security

We take reasonable steps to protect your information using secure hosting, encryption, and access controls. However, no online system is 100% secure, so we cannot guarantee absolute protection.

8. International Users

If you access our services from outside South Africa, your data may be processed in South Africa or by service providers in other countries. We take appropriate measures to ensure your data remains protected.

9. Updates to this Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website, with the updated date shown below. Continued use of our services means you accept any changes.

Last updated: August 2025

1. Information We Collect We collect personal data such as names, contact details, business information, social media credentials, payment details, and analytics data through your use of our services.

2. Use of Information We process your information to deliver contracted services, process payments, manage your accounts, provide support, run analytics, conduct marketing, and comply with legal obligations.

3. Third-Party Data Processing and CRM Platform We securely process and store your data using a third-party CRM platform, hosted in the USA, compliant with GDPR, POPIA, and CCPA. This includes integrated mobile apps like LeadConnector.

4. Social Media Access Authorization To fulfill certain services, you may authorize us to access your business's social media, website, and advertising accounts. Credentials are securely stored and used strictly for service delivery.

5. Cookies & Tracking We utilize cookies, Google Analytics, Facebook Pixel, email marketing platforms (GHL, AWeber), Google Ads, remarketing pixels, and affiliate tracking for operational and marketing purposes.

6. Legal Compliance and International Data Transfers We comply with: - South Africa POPIA - European Union & UK GDPR - California CCPA

We rely on Standard Contractual Clauses (SCCs), adequate safeguards, and certified sub-processors to ensure data protection for international transfers.

7. Data Subject Rights You may request access, correction, deletion, portability, or restriction of your personal data at any time by contacting [email protected].

8. Data Retention We retain personal data for as long as required to fulfill our contractual, legal, and operational obligations.

9. Data Security We employ encryption, secure cloud storage, access controls, audit logs, and managed third-party hosting providers to protect your data.

10. External Data Processing Framework Reference For full details on data processing standards applied by our third-party CRM provider, you may view: CLICK HERE TO SEE MORE

11. Updates to this Privacy Policy We may periodically update this policy. Continued use of our services indicates your acceptance of any revisions.

Updated June 2025